The Experience Partner
Fractional CX leadership for the team that owns experience day to day.
A standing diagnostic cadence, AI-experience governance, decision support when trade-offs get hard, and coaching for the team that owns experience day to day. I hold four Partner seats.
This step is for you if
- Experience decisions land on your desk weekly and you want a thinking partner
- AI is entering your customer journey and needs governance, not vibes
- You want the diagnostic lens in the room, not just in a report
What happens
Standing diagnostic cadence
The journey gets re-examined on a rhythm — decay gets caught while it's still cheap to fix.
AI-experience governance
Every AI touchpoint reviewed against the first principles before customers meet it.
Decision support
When trade-offs get hard, you have a partner who knows your journey — not a vendor discovering it.
Coaching
The team that owns experience day to day learns to run the diagnosis themselves.
What you leave with
- Monthly diagnostic reviews
- AI-experience governance
- On-call decision support
- Team coaching sessions
How the fee works
Fixed fee, quoted for your market within 24 hours. No hourly billing, no scope creep, no negotiation theatre.
- Monthly retainer, quarterly commitment — quoted for your market within 24 hours.
- I hold four Partner seats. When they're full, there's a waitlist.
Every engagement starts with the free Snapshot, so we both know the problem is worth this step.