Working with Jesseh
Every step stands on its own.
Four steps, each complete in itself. The first one is free — and every paid step is a fixed fee you'll know before you commit.
How fees work
Fixed fee, quoted for your market within 24 hours. No hourly billing, no scope creep, no negotiation theatre. And the Snapshot is free — always.
The Experience Snapshot
Free — alwaysA guided conversation, a draft map of where your experience breaks, and a 30-minute call with me.
Tell my assistant what feels off. It maps your journey with you — where the friction sits, the likely root cause, how it shows up. Then you and I spend 30 minutes on the map together. You leave with a named diagnosis whether or not we go further.
The Experience Diagnostic
2 weeks · fixed feeOne journey, examined end to end — and a document your team argues from for the next year.
Stakeholder and customer input, a service blueprint of the current state, a prioritized friction map scored by business impact, and findings organized principle by principle — closed out with an executive-ready readout.
DeliverableThe Experience Ledger — the document your team argues from for the next year.
The Experience Sprint
6–8 weeks · fixed feeWe redesign the highest-impact journey from the Diagnostic and ship it with your team.
Redesigned flows, a service blueprint of the future state, AI touchpoints designed to feel human — persona-aware AI, journey orchestration, and agentic CX live here, as methods inside the Sprint — and one metric we commit to moving.
The Experience Partner
Monthly retainer · quarterly commitmentFractional CX leadership for the team that owns experience day to day.
A standing diagnostic cadence, AI-experience governance, decision support when trade-offs get hard, and coaching for the team that owns experience day to day. I hold four Partner seats.
The first three Diagnostic clients receive a Founding Client rate in exchange for a written testimonial and an anonymized case study.
Fair questions
A decade of results behind the practice
~34%
Reduction in at-risk customer churn for an automotive retail client, by redesigning intervention around behavior signals instead of survey scores.
~75%
Faster time-to-first-value for a B2B SaaS platform, by rebuilding onboarding around the customer's moment of success.
$1.5M
Competitive RFP won by putting a first-principles experience diagnosis at the center of the proposal.
Delivered as engagement lead across previous consulting roles over the past decade. ExSient client case studies will appear here as the practice grows.
Until then — don't take my word for the method. Run it. The Snapshot is the proof, and it's free.
Not sure which step you need?
That's exactly what the free Snapshot answers. One conversation, no commitment.