The Experience Sprint
We redesign the highest-impact journey from the Diagnostic and ship it with your team.
Redesigned flows, a service blueprint of the future state, AI touchpoints designed to feel human — persona-aware AI, journey orchestration, and agentic CX live here, as methods inside the Sprint — and one metric we commit to moving.
This step is for you if
- The Diagnostic named the problem and now it needs to be fixed
- Your team can ship, but needs the experience designed first
- You want AI in the journey without it feeling robotic
What happens
Redesign
The highest-impact journey from the Diagnostic, reworked flow by flow with your team — not handed over the wall.
Blueprint the future state
A service blueprint of how the journey should run — including every handoff, human and AI.
Design the AI touchpoints
Persona-aware AI, journey orchestration, agentic CX — designed to feel human, governed by the first principles.
Ship and measure
We ship with your team and commit to one metric — the one the Diagnostic said matters.
What you leave with
- Redesigned flows for the highest-impact journey
- Service blueprint of the future state
- AI touchpoints designed to feel human
- One committed metric, measured
How the fee works
Fixed fee, quoted for your market within 24 hours. No hourly billing, no scope creep, no negotiation theatre.
- Fixed fee — quoted for your market within 24 hours.
- Scoped from the Diagnostic; the full Diagnostic fee credits toward it.
Every engagement starts with the free Snapshot, so we both know the problem is worth this step.