The Experience Diagnostic
Two weeks finding exactly where — and why — customers get stuck with your business. You get one document: what's broken, what it costs, what to fix first.
We interview your team, listen to your customers, and walk every step a customer takes with your business — including what happens behind the scenes. Every problem we find gets scored by what it costs you, so the argument about what to fix first ends. It closes with a session walking your leadership through all of it, in plain language.
This step is for you if
- One part of your business is clearly losing customers and nobody agrees why
- You need evidence that convinces a boardroom, not opinions
- Your team keeps fixing symptoms while the real cause stays hidden
What happens
Listen
We interview your team and your customers — what the company believes is happening versus what customers actually live.
Map
We chart every step a customer takes with you, including the behind-the-scenes work they feel but never see.
Score
Every problem gets a number — what it costs you — so deciding what to fix first stops being a debate.
Read out
We walk your leadership through the findings, plainly, ready to act on.
Want the customer half of that listening today, before any engagement? afterwords — The Experience Interview — our self-serve product — has Exie interview your customers through one share link, free. Its findings make a Diagnostic sharper on day one.
What you leave with
- A map of every step your customer takes — and where each one breaks
- Problems ranked by what they cost you
- The root cause behind each problem, named
- A leadership session walking through all of it
The named deliverableThe Experience Ledger — the document your team argues from for the next year.
How the fee works
Fixed fee, quoted for your market within 24 hours. No hourly billing, no scope creep, no negotiation theatre.
- Fixed fee — quoted for your market within 24 hours of your free Snapshot.
- 50% on signing, 50% on readout.
- 100% of the Diagnostic fee credits toward a Sprint if we continue.
Every engagement starts with the free Snapshot, so we both know the problem is worth this step.