The Experience Partner
A senior customer-experience expert on your side every month — without hiring one full-time.
For the team that owns customer experience day to day. Every month we re-examine your customer journey for new problems, review anything AI-facing before your customers meet it, help with the hard calls, and coach your team to spot issues themselves. We take on only four Partner clients at a time.
This step is for you if
- Experience decisions land on your desk weekly and you want a second brain
- AI is entering your customer journey and someone needs to keep it safe and human
- You want the expert in the room, not just in a report
What happens
A monthly check-up
We re-examine your customer journey on a rhythm, so new problems get caught while they're still cheap to fix.
AI reviewed before customers meet it
Every AI touchpoint is checked against the five principles before it goes live.
Help with the hard calls
When trade-offs get difficult, you have a partner who already knows your business — not a vendor discovering it.
Your team learns the method
The people who own experience day to day learn to run the diagnosis themselves.
What you leave with
- A monthly customer-journey check-up
- Every AI touchpoint reviewed before launch
- On-call help for hard decisions
- Coaching for your team
How the fee works
Fixed fee, quoted for your market within 24 hours. No hourly billing, no scope creep, no negotiation theatre.
- Monthly retainer, quarterly commitment — quoted for your market within 24 hours.
- We take on only four Partner clients at a time — when all four spots are filled, there's a waitlist.
Every engagement starts with the free Snapshot, so we both know the problem is worth this step.