We find where yours quietly breaks — and fix it using first principles of design.
Delivered as engagement lead across previous consulting roles over the past decade. The stories behind these numbers
Exie
Online — replies in seconds, grounded in our CX library · an ExSient build
Hi, I'm Exie. Every experience problem leaves clues — and finding them early is half the fix. What feels off in yours right now?
Start with what hurts
Or explore ExSient
Every answer is grounded in our own CX library. Your conversation stays between you and ExSient — never sold, never shared.
Delivered as engagement lead across previous consulting roles over the past decade. The stories behind these numbers
An ExSient product · self-serve · free early access
Customer sentiment intelligence that runs itself: Exie interviews your customers through one share link and turns the transcripts into themes, sentiment, and a Signal Score. This is the live demo.
afterwords · free early access · no account · no card
Two minutes to create. One link to share. The truth, scored.
ExSient in 30 seconds
We find where your customer experience breaks, prove what it costs, and fix it — in fixed-fee steps you can stop after any of.
Thinking about AI for your business? We advise on where it earns your customers' trust — and the AI assistant on this page is our reference build.
Or hear it from your customers directly: afterwords — our self-serve research product, The Experience Interview. Exie interviews them through one share link; you get themes, sentiment, and a Signal Score. Free to start.
How this works
Tell Exie what feels off. You leave with a named diagnosis and a map you keep — whether or not we ever speak again.
Tell us what's off
Describe the problem in your own words — vague is fine. That's what diagnosis is for.
We map your journey with you
A few sharp questions, then a draft map of where your experience breaks and why.
Get a free snapshot call
Thirty minutes with our team on your map. You keep it, whether or not we go further.
Want depth after the free Snapshot? Three fixed-fee steps — each optional, each standing on its own:
Proof it works
Ten past engagements, retold — where the experience actually broke, and what the redesign committed to.
When the fix needs building
We design around your customer journey; our expert development partners build it — one-time license, unlimited users, free lifetime support. Twelve sectors, module by module.
The thinking, in the open
The principles, the library, and the field notes behind every diagnosis — open, searchable, no signup.
From the founder
Jesseh Alexander
Founder, ExSient
If you know something is off in your customer experience but can't quite name it, you're not alone.
A decade and 100+ CX initiatives across FinTech, healthcare, life sciences, SaaS, automotive, and the enterprise taught me one thing:
Most problems aren't technology problems.
They're understanding problems.